We aim to be open about the way we collect and process data. We are committed to collecting only the information necessary to operate our business in an efficient manner as well as safeguarding and preserving the privacy of our website visitors and customers.

1. Information Collected

If you complete an enquiry form, call us or send an email we will collect your name, email address, phone number and the contents of your communication, if included. Some data you may provide to us directly, and some we get by collecting data about your interactions, use, and experiences with our services, such as through visiting our Website, contacting us and talking to one of our staff. This may be personal data, such as name, contact information, role or title, computer or network, previous interactions with us, or general information such as company, location, address. We only obtain personal data through lawful and fair means.

2. Purpose of Collection

The information collected by completing an enquiry form, calling us or sending us an email is only used to make contact with you to answer your query. 

Use of personal information is to

• Operate our business, meet deliverables and service level agreements

• Meet legal obligations

• Provide information to you that you request from us relating to our products or services.

• Develop and manage our products and services in order to meet your needs and those of our customers more generally, and to determine your suitability for the different ranges of products and services we provide.

• Contact you in connection with any enquiries that you raise.

• Inform you of any changes to our website, products, services, or solutions.

• Undertake market analysis, forecasting, business planning and auditing exercises in connection with our business.

We are committed to protecting the security of your personal data, do not process any personal data, do not provide any personal data to a third party, and do not collect any sensitive data such as ethnic origin, political views, religious beliefs, health.

3. Storing and securing your information

We are committed to industry best practices approaches concerning security measures to prevent the loss, misuse and alteration of the information in our possession. We use various security measures to protect the information we collect, as appropriate to the type of information, including encryption, firewalls, and access controls.

We store most of the information we collect and generate electronically. We use third-party providers to store and process our data. This means that the information we hold may be transferred to, or accessed from, countries other than New Zealand. We ensure that our third-party data processors have adequate security and privacy safeguards in place to protect the information they hold on our behalf.

Y5 employees, contractors, or agents acting on our behalf may have access to your personal information. Access controls are in place to ensure that personal information is accessed only to people with a need to access it. Contractors or agents acting on our behalf are subject to a confidentiality and nondisclosure agreement with us.

4. Retention of information

We will retain personal information about you for a period of 2 years after you have ceased a business relationship with us. At this point, we will securely destroy your personal information from our records and systems.

5. Access to your data

You have the right at any time to request

• We remove your personal data

• Provide a copy of your personal data

• Correct your personal data

• We do not send marketing material

Contact us at hello@y5.nz, or (07) 888 4400 , or B Block #12 Matangi Dairy Factory 452 Tauwhare Road Matangi Hamilton 3284